Call today to get your login / password. To see your circuit traffic
or email support@x1speed.com

support 24/7 : 336.722.0871

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Can I hook up more than one computer to my X1 connection?
Yes. X1 service will support multiple computers. Additional equipment will probably be required such as an inexpensive DSL Router and a hub or switch.

My service is not working, what do I do ?
First, reboot your computer then your router and try again. Also, check to make sure that the X1 power connection (little white box) has two green LEDs lit on it. If this still doesn't fix the problem, please contact support.

Why doesn't my VPN work ?
It's likely that you do not have a Static IP Address which is necessary to use VPN or Virtual Private Networking services. Please contact support for assistance If needing a Static IP.

How fast will my connection be ?
The equipment we use is manufactured to a standard that permits local data speeds of up to 9 Mbps. We have many service options to choose from, with speeds ranging from 768 Kbps to 9 Mbps. Actual speeds vary based on network and/or customer equipment.

Is it secure ?
The technologies we have chosen to use in our network have built in proprietary protocols and are highly secure. X1 network management system only allows communications between radios from X1 vendors which have been authenticated and approved. In addition, software encryption is employed on all data transfers. Off the shelf equipment is not capable of receiving our signals and therefore cannot be casually broken. Our signals are not 802.11 in any way.

Is the signal affected by the weather ?
Theoretically no. Our engineers design with normal weather conditions in mind and alleviate any problems at all times.

Your service is Mac-compatible, isn't it ?
Completely! We probably have 20% of our customers that are on a Mac. They are also as easy as windows or Unix to install.

What sort of firewall protection do you provide ?
If you get a static IP address from us, we provide you no firewall. You're on your own. If you don't purchase a static IP you will get a NAT (Network Address Translation) address inside of the X1 network, you are secure from computers off the X1 network, but it's still a great idea to have either a software firewall or a Cable/DSL router and virus protection to protect yourself. If you need further assistance X1 can provide you with all the necessary equipment and expertise to set up your firewall
 

Call today to get your login / password. To see your circuit traffic
or email support@x1speed.com

support : 336.722.0871