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Is your internet actually down or is there some type of internal problem going on? Here are some basic tips you can use to troubleshoot your internal network. 

 

  1. Make sure you are connected to the router. This can be done by viewing your wireless networks and verifying you are connected to the appropriate wireless network, or verify the ethernet cable is plugged into the back of the computer. 
  2. Does your router have power? I know this seems obvious, but it can easily get unplugged.
  3. Reboot the router. No do not RESET the router. Simply unplug the power cable for 10 seconds and plug it back in. 
  4. Do you have an IP address? For windows users click on the search

Troubleshooting 101

Is your internet actually down or is there some type of internal problem going on? Here are some basic tips you can use to troubleshoot your internal network. 

 

  1. Make sure you are connected to the router. This can be done by viewing your wireless networks and verifying you are connected to the appropriate wireless network, or verify the ethernet cable is plugged into the back of the computer. 
  2. Does your router have power? I know this seems obvious, but it can easily get unplugged.
  3. Reboot the router. No do not RESET the router. Simply unplug the power cable for 10 seconds and plug it back in. 
  4. Do you have an IP address? For windows users click on the search